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What to do if you have Wi-Fi or Bluetooth connection problems?

Here you will find efficient measures for smooth Wi-Fi and Bluetooth connectivity

Are you still unsure or do you need further help? We are happy to help you. Simply contact us at support@scewo.com, or contact one of our partners.

You can find instructions on how to connect the Scewo BRO app to your BRO here: How do I connect my BRO with the Scewo app?.

First steps: If you have problems with the Wi-Fi or Bluetooth connection of your BRO with the Scewo app, proceed as follows:

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Restart the Scewo App

Close the Scewo app and open it again.

  • iOS: Swipe up from the bottom edge of the screen or press the Home button twice. Then swipe up to close the Scewo app.

  • Android: Click on the button that shows you the open apps. Then swipe the Scewo app up to close it.

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Restart BRO

Turn off your BRO using the main switch on the back. Wait a minute and then turn it back on.

Further instructions: If the Wi-Fi or Bluetooth connection still does not work, follow these steps:

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Uninstall the Scewo App on your mobile phone

Delete/uninstall the Scewo app on your mobile phone.

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Remove BRO from the list of Bluetooth devices

Navigate to your mobile phone's Bluetooth settings. Look for the BRO, which is displayed as an 8-digit number starting with "06..." or "07..." (see blue rectangle).[a]

This device must be removed. The wording used here may vary depending on the manufacturer and version: ignore, unpair, or forget.

  • iOS (right image): Click on the exclamation mark (red circle) → "Ignore this device"

  • Android (left image): Click on the gear (red circle) → "Unpair"/"Forget"

Bluetooth_settings_Android.jpg

Bluetooth_settings_iphone.jpg
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Restart the mobile phone

Turn off the mobile phone completely and restart it.

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Restart BRO

Turn off your BRO using the main switch on the back. Wait a minute and then turn it back on.

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Reinstall Scewo app on your mobile phone

Install the Scewo app on your mobile phone as usual. This will also ensure that the latest version is installed.

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Reconnect your mobile phone to BRO via Wi-Fi and Bluetooth

If you have forgotten your WLAN password and cannot find the password card, contact support@scewo.com.

[a] Please note: This number may be different for older devices.

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